Frequently Asked Questions
Read some of the most commonly asked questions we receive regarding our services, care, and more.
What services do you offer?
We offer a range of flexible, in-home pet care services tailored to your pet’s needs, including:
- Overnight Care – For dogs and cats who prefer company overnight in the comfort of their own home.
- Pop-in Visits – Perfect for cats, small furries, and exotic pets. We’ll feed, clean, and spend time with them during each visit.
- Hourly Visits – Ideal for dogs who need a bit of company, a walk, or playtime during the day without a full overnight stay.
For a full list of our services for each pet type, visit our individual service pages.
What areas do you cover?
We primarily cover London, including surrounding towns and boroughs. There may be some flexibility depending on availability, as some of our carers are happy to travel a little further for the right fit. If you’re unsure whether we cover your area, feel free to contact us and we’ll be happy to let you know!
Are you insured and DBS checked?
Yes, we are fully insured with Protectivity Business Insurance and DBS checked. Your pet’s safety, and your peace of mind, are extremely important to us.
How do I book your services?
Please fill out our enquiry form with the type of care you require and we will get back to you as soon as possible.
Can you care for pets with special needs or medical conditions?
Yes, we can. If your pet has any medical conditions or special care requirements, just let us know in advance. We’re happy to tailor our care to meet their needs. We’re also experienced with administering medication and supporting pets with mobility, anxiety, or behavioural challenges.
Will I meet the pet sitter beforehand?
Yes, we generally recommend meeting the pet sitter beforehand so you can feel comfortable and confident in their care. We believe it’s important for both you and your pet to feel at ease before the booking begins. If an in-person meet-and-greet isn’t possible, we can always arrange a phone or video call to discuss your pet’s needs and get to know each other better.
How do I know my pet is safe and happy while I’m away?
We know how hard it can be to leave your pet, which is why we prioritise clear, consistent communication. During each booking, you’ll receive regular updates, including messages, photos, and videos, so you can see exactly how your pet is doing.
Do you offer emergency or last-minute bookings?
Yes, we do! Life happens, and we’re here to help when plans change unexpectedly. If you need a pet sitter at short notice, we’ll do our best to accommodate you. Just send us an enquiry and we’ll get back to you as quickly as possible to confirm availability.
How much do your services cost?
Pet care starts at £17.50 for pop-in visits. Please see our pricing page for more details.
What is your cancellation policy?
To secure your booking, we require a 50% non-refundable deposit at 7 days before the start of care. The remaining balance is due on the first day of the booking. Please note that if you cancel after care has begun, we’re unable to offer refunds for any unused time.
What types of pets do you care for?
We care for a wide variety of pets, including dogs, cats, small furries such as rabbits, guinea pigs, and hamsters, as well as exotic pets like reptiles, amphibians, and other non-traditional animals. If your pet has unique needs or requires special care, feel free to get in touch, and we’ll be happy to discuss how we can provide the best care for them.
Do you stay overnight in the owner's home?
Yes, we do. Overnight stays are part of our bespoke service and are a great option for pets who feel most comfortable in their own home. We’ll stick to their usual routine so everything feels as normal as possible while you’re away. Plus, having someone stay overnight provides extra peace of mind and home security.
What happens in case of an emergency with my pet?
If your pet requires emergency veterinary attention, every effort will be made to take them to your registered veterinary practice. Please read the term and conditions for more information.
Do you walk dogs off-lead?
Yes, we do walk dogs off-lead, but only with your consent. If your dog has any concerns about running away or isn’t safe off-lead, please let us know in advance, and we will ensure that their walks are tailored to their safety and comfort. We always prioritise your pet’s well-being during every walk.
What measures do you take for pet and home security?
To ensure your pet feels comfortable and secure, we always follow their usual routines for feeding, walks, and playtime. For your home, we make sure all doors and windows are securely locked before leaving, and we can keep lights on if preferred to make the house feel lived-in. Doors are double-locked when applicable to provide extra peace of mind while you’re away.